B2B ORDER SUPPORT
Refund Policy
This Staging draft describes intended handling when a B2B order cannot proceed or a delivered item requires review.
1. Supplier or availability change
If a confirmed change makes fulfillment impossible after JRD Lab, INC. receives payment, the transaction will be cancelled and the amount received will be returned. The final Production policy must separately confirm the treatment of bank charges, intermediary deductions, exchange-rate differences, method, and timing; this draft does not invent those terms.
2. Customer cancellation
Customer cancellation eligibility and any related charges remain pending legal and commercial approval. Contact PartAxiom promptly so the actual order status and issued documents can be reviewed without implying an unapproved cancellation rule.
3. Incorrect, damaged, or nonconforming delivery
Email the order and invoice references, affected Part Numbers and quantities, packaging details, and supporting photographs or documents to sales@partaxiom.com. Any notification deadline, inspection rule, warranty route, or return authorization must come from the issued document or a separately approved Production policy.
4. Return authorization
Do not return goods without written instructions. Return destination, carrier, packaging, documents, and allocation of shipping cost must be confirmed for the specific case before dispatch.
5. Related terms
Review the Sales Terms and the applicable issued quotation and Proforma Invoice. This page remains a noindex Staging draft until legal and operational approval.